NexJob, LLC — Effective May 1, 2026
NexJob, LLC ("NexJob") operates the NexJob field service management platform at www.nex-job.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service. By using the Service, you agree to this policy.
This policy applies to business customers (field service companies), their employees and technicians, and the end customers whose data is entered into NexJob. NexJob acts as a data processor for your customers' data — you are the data controller and are responsible for obtaining appropriate consents.
We collect: account information (name, email, business details, billing info via Stripe); business data you enter (customers, jobs, quotes, invoices, communications); voice and photo data submitted for AI processing; usage and log data (IP address, browser, pages visited, session data); location data when technicians use tracking features; and data from connected integrations (Stripe, Twilio, QuickBooks, Google Maps, Google/Microsoft OAuth).
We use your information to: provide and operate the Service; process payments; deliver AI-powered features including voice-to-invoice, photo estimation, automated dispatching, and financial summaries; send communications on your behalf via Twilio; improve the Service; and comply with legal obligations.
We do not sell your personal information. We share data only with service providers who help operate the Service: Stripe (payments), Twilio (SMS/voice), Render (hosting), Anthropic (AI), Google (AI/maps), Sentry (error monitoring), Resend (email), and Intuit/QuickBooks (accounting). We may also disclose data if required by law.
Your data is stored on Render's servers in the United States. We use HTTPS/TLS encryption in transit, encrypted database backups, rate limiting, and brute-force protection. In the event of a data breach, NexJob will notify you within 72 hours of confirming the breach.
Active account data is retained for the duration of your subscription. Post-cancellation data is retained for 30 days then deleted on request. Payment records are retained for 7 years. SMS/voice logs are retained for 90 days. AI processing data is session-only and not retained. Contact privacy@nex-job.com to request deletion.
This section covers how we handle data for our outbound marketing program — emails we send to businesses we have not yet worked with. It is separate from how we handle data for active NexJob customers, which is covered above.
When you receive an unsolicited email from us, here is exactly how we identified you:
We do not collect personal phone numbers, home addresses, payment data, social media activity, or any sensitive personal information for outreach purposes.
We send them because we believe NexJob is genuinely useful to field-service operators in HVAC, plumbing, electrical, landscaping, and pest control — and because we have identified your business as a fit based on publicly observable signals. Our lawful basis is legitimate interest in B2B commercial communication.
Three options, all equally effective:
Once you opt out, your address is added to our permanent suppression list.
Send an email to privacy@nex-job.com with the subject line "Data Request" and the email address you would like to look up. We respond within 30 days.
We comply with the U.S. CAN-SPAM Act of 2003. We currently target US-based businesses only. If you believe an email from us is non-compliant, please email privacy@nex-job.com and we will investigate within 5 business days.
You may access, correct, or delete your data at any time. California residents have rights under the CCPA/CPRA including the Right to Know, Right to Delete, Right to Correct, and Right to Opt Out of Sale or Sharing. NexJob does not sell personal information. Contact privacy@nex-job.com to exercise any rights.
You are responsible for obtaining written consent from your customers before sending them SMS messages via NexJob. Customers may opt out at any time by replying STOP. For the complete SMS Acceptable Use Policy, see Section 5A of our Terms of Service.
Where AI influences decisions, you have the right to review and override those decisions. Voice recordings are not retained beyond the processing session. Under our current agreements, data submitted for AI processing is not used to train public models.
We use strictly necessary cookies for authentication and session management, functional cookies for your preferences, and analytics cookies (aggregated, anonymized). We do not use advertising cookies or sell data to advertising networks.
The Service is for business use only and not directed at individuals under 18. We do not knowingly collect data from minors.
The Service is operated in the United States. If you access it from outside the US, your information will be transferred to and processed in the United States.
We may update this Privacy Policy with at least 14 days' notice for material changes. Continued use of the Service constitutes acceptance.
NexJob, LLC — privacy@nex-job.com — www.nex-job.com — Delaware County, State of Ohio